I Talked to the PayPal rep unfortunately he was an Indian. Here is the Chat we had
Thank you for choosing to chat with us. An agent will be with you shortly
Our agent will respond to your message in 1 minute(s).
BK
Brotherkantu
12:07 PM
How are you?
Ai
You are now chatting with Ashwati
Ai
Ashwati
12:11 PM
Thank you for contacting PayPal Chat Support. My name is Ashwati and I will be glad to help you today!
Hello, Brotherkantu!
I am doing well, thank you for asking!
How about you?
BK
Brotherkantu
12:11 PM
Hi Ashwati
I'm from USA, Where are you?
Ai
Ashwati
12:13 PM
I am from India.
BK
Brotherkantu
12:13 PM
Can I talk to some one from USA?
Ai
Ashwati
12:14 PM
I would like to inform you that the chats are connected automatically to the available representatives in queue. I wouldn't have the option to transfer the chat to a particular region/representative.
If you wish you may call us on 1-888-221-1161. The working hours is M-F (5:00 AM - 8:00 PM PT) and Sa-Su (6:00 AM -6:00 PM PT).
However, as you have reached us today if you help me understand your concern I will be glad to check on what best can be done to help you today.
BK
Brotherkantu
12:15 PM
I talked to one person from India and was not satisfied by the response, I prefer to talk to someone from USA. Is it not possible at all?
Ai
Ashwati
12:16 PM
Alright, in that case please call in the number number.
I apologize for any inconvenience this may have caused.
Do you have any other questions for me today?
BK
Brotherkantu
12:16 PM
ok
I like to have a chat transcripts email to me
here is what I have to say.
I'm using Xoom for sending money to my father for the last two years. I send money to only one account every month and never had any problem. When on Oct 31, 2019 a few days age I tried to send money my transaction was canceled. I talk to the representative and was told that some information does not match our records and we cannot tell you what. you can use any other means of transferring money. Further researching and talking to friends I came to know they have the same problem and common factor was that we are sending money to Pakistan and Xoom is an Indian company. This hate for Pakistan should be out of your business and will be a big customer loss to the PayPal. There are other services available who can gladly will take PayPal's business. I personally will stop using PayPal as well and will also prefer to shop Amazon instead of eBay.
I hoe you will forward this to your superiors.
Ai
Ashwati
12:21 PM
I am sorry to know about the inconvenience this situation has caused. I can understand your concern regarding this.
I will surely escalate this issue.
BK
Brotherkantu
12:22 PM
Thank you. Hate should not guide your business.
I'm also puting this issue to the social media platform to raise this issue.