Pia still lot of work to be done standards are poor personnel experience
1) Pia poor customer service over 50 year old air hostesses working
2) Air hostesses ignores call button signs passengers have to go to service station if they need any thing they won’t come to you.
3) Air hostesses don’t clean toilets
4) Tv screens don’t work
5) Air hostesses don’t tell passengers to sit down plane is about to land they carry on chatting with each other
6) Male Air hostesses against government because they not getting pay rises
7) still to many incompetence staff in pia overstaffed and not monitoring performance
Most of the above points don’t need money just needs service improvement these are my personal experience few days ago I traveled on Pia London to Islamabad and Sialkot to London