king henry
Politcal Worker (100+ posts)
It's not often that one finds a portal as efficient and as full of unexpected surprises as PTCL's new online self care portal. During the golden era of telecom history no company in Pakistan has created a online self care portal to facilitate their customers. PTCL’s services have much improved in the last few years and despite challenges in landline telephone and broadband, the customer complaints are comparatively much less than other GSM companies. The https://my.ptcl.net.pk website can be accessed directly or via “myPTCL” link from PTCL’s corporate portal.
The OSCP(online self care portal) had a soft launch, which lasted couple of weeks, then Self-Care portal was commercially launched with added features. The prime object behind this new portal is to give PTCL customer a simple and elegant website where customers can order new services by simply providing their name, address, email and mobile number. Considering the fact that PTCL has wide variety of customers, the order page has been provided with both English and Urdu labels which no other Telecom operator has provided so far. It has clearly shown the care of PTCL for its valuable customers.
One of the primarily features of this OCSP is that customer can register their complaints by just providing their basic information. And, PTCL is first Pakistani Telecom company to provide online tracking of complaint. In all development, focus was on ease and simplicity to use with quality. Also, to keep information secure, PTCL has launched portal with secure certificate (https). Additional feature of CAPCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) has been introduced on Order and Complaint pages.
In addition to service orders, web site has Configure yourself material and videos. Videos are available for all the PTCL devices such as how to configure one's broadband modem. Website also offers FAQ and useful links like web chat with Live Agent, duplicate bill, and Contact us details.
The OSCP(online self care portal) had a soft launch, which lasted couple of weeks, then Self-Care portal was commercially launched with added features. The prime object behind this new portal is to give PTCL customer a simple and elegant website where customers can order new services by simply providing their name, address, email and mobile number. Considering the fact that PTCL has wide variety of customers, the order page has been provided with both English and Urdu labels which no other Telecom operator has provided so far. It has clearly shown the care of PTCL for its valuable customers.
One of the primarily features of this OCSP is that customer can register their complaints by just providing their basic information. And, PTCL is first Pakistani Telecom company to provide online tracking of complaint. In all development, focus was on ease and simplicity to use with quality. Also, to keep information secure, PTCL has launched portal with secure certificate (https). Additional feature of CAPCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) has been introduced on Order and Complaint pages.
In addition to service orders, web site has Configure yourself material and videos. Videos are available for all the PTCL devices such as how to configure one's broadband modem. Website also offers FAQ and useful links like web chat with Live Agent, duplicate bill, and Contact us details.
- Featured Thumbs
- http://www.ptcl.com.pk/uploads/new_ptcl_logo.png
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