Moron its a complaint cell if any department or its employee not cooperating with common citizen's legal issues. It's not about who is working in what capacity.
Who made these pathetic person anchors?
What has being a junior level or higher level got to do with this initiative? If the guy is in charge of it then he has every right to sit there and talk about it. These old journalists are stuck in old Pakistan where a junior person would be serving tea instead.
It's this mentality that keeps talent from reaching the top.
It's a complaint portal, not Question Answer portal.
2ndly no complaint cell in the world solve 100% of the cases, but only solve a percentage of cases. It's a universal truth for any department in the world.