Recently i bought a return ticket through PIA official website to visit Pakistan. I suppose to land at Karachi airport last Sunday but due to change in personal circumstances i canceled my ticked last Saturday on PIA official Website through Manage My Booking Option and also requested for the refund. Though i was told by the PIA customer services, it would take minimum 20 days to receive my refund with £75 penalty but i was pleasantly surprised to have full refund of my purchase this morning,which means it took only 3 days for me to receive my full refunds with no penalty. It seems PTI's good governance is already showing up and i hope soon or later PIA would become a huge profitable body.
Once again thank you PIA.
Once again thank you PIA.